Phantasy Star Online 2 (PSO2) New Genesis won’t launch – Crashing at startup – How to fix

PSO2 New Genesis won’t launch or crashing – Is Phantasy Star Online 2 crashing or won’t launch for you after downloading the New Genesis update? Here are some troubleshooting methods you can try to potentially fix your issues.

PSO2 New Genesis is crashing and won’t launch for PC users

The System Requirements of New Genesis is higher that PSO2

If you didn’t know, the system requirements for PSO2 New Genesis are way different from Phantasy Star Online 2. Previously, PSO2 required you to have just an Intel i5 processor and a GTX 750 ti to be able to play the game at [email protected] Things have changed after the New Genesis update. Here are the system requirements for Phantasy Star Online 2 New Genesis:

# MINIMUM RECOMMENDED
Requires a 64-bit processor and operating system Requires a 64-bit processor and operating system
OS: Windows 10 64bit Windows 10 64bit
Processor: Intel ® Core™ i3-4150 Intel ® Core™ i9-10900
Memory: 8 GB RAM 16 GB RAM
Graphics: NVIDIA GeForce® GT430 NVIDIA® GeForce® RTX 2070 SUPER
DirectX: Version 11 Version 11
Network: Broadband Internet connection Broadband Internet connection
Storage: 103 GB available space 103 GB available space
Sound Card: DirectX Compatible Soundcard (DirectX 9.0c and above) DirectX Compatible Soundcard (DirectX 9.0c and above)
Additional Notes: Monitor Resolution: 1280x720 pixels or higher Only XInput controllers are supported. Monitor Resolution: 1920x1080 pixels Only XInput controllers are supported.

As you can see, the difference is quite drastic. It went from 750ti for [email protected] to RTX 2070 Super. Now, some of you might think that it is the same game. New Genesis is just an expansion. You see, apart from the graphics overhaul, the game also allows up to 32 people to play at the same location, at the same time. So you might easily see 32 players pop up on your screen during a boss fight. And that is what these new system requirements are for.

Uninstall PSO2 and then download PSO2 New Genesis

I am guessing that a lot of you already had Phantasy Star Online 2 installed. And all you did was update your game to New Genesis. Do not do that! I was personally getting some weird error message after updating PSO2 to New Genesis. So what I did was, I uninstalled PSO2 via Steam. And then installed PSO2 New Genesis on a completely different location. Also, if you haven’t noticed, there is a huge difference between the sizes of PSO2 and New Genesis. PSO2 was 80 GB while PSO2 New Genesis requires you to have 103 GB of free space.

No Windows 10 = No launch

Pretty straightforward. Doesn’t matter if the game was originally released in 2012. If you do not have Windows 10 64 bit, then you won’t be able to play the game. Windows 7 and 8.1 users are out of luck here.

Fix for “An update for the game file has been detected.” error

This is for users who are getting an error message whenever they are trying to launch Phantasy Star Online 2 New Genesis. The message goes something like this:

An update for the file has been detected. Restarting application.

Please do not cancel when checking the consistency.

PSO2 New Genesis error - an update for the game file has been detected

Follow this Steamcommunity guide, and you should be able to fix it. [This solution has been suggested by Steam user /Dozer]

Update : I downloaded PSO2 New Genesis via the Epic Games Launcher, and it looks like this issue is mainly happening to Steam users. The EGL version launches without any issue.

Microsoft Visual C++ Redistributable

Make sure you have Microsoft Visual C++ Redistributable installed. If you don’t, you can install it from here.

Disable Anti-virus or add PSO2 New Genesis on the Exception list

Either try disabling your Anti-Virus software temporarily and then run PSO2: NG, or add exceptions for PSO2: NG in your Anti-virus configuration.

The reason being, some anti-virus software hook very deep into user systems and can affect disk and network operations, which can cause crashes in games. Some games also use copy protection technology that can appear as malicious software to an AV scanner, resulting in potential false-positive alerts.


I do not have any more methods at the moment. But I am constantly keeping an eye on the Forums, looking for new fixes. Yes, there are some other stuff you can try like verifying the files on Steam or Epic Games Launcher. But I am not sure how useful those methods are.


If you think this guide had helped you, then let us know in the comment section below. Also, if you have any addition to make regarding this topic then also you can comment below. Good luck!


That’s all folks!

Last Updated on June 9, 2021