World Of Warcraft Shadowlands – Black Character Screen – Character not found – Is there a fix

WoW Shadowlands is finally here and fans are enjoying the expansion thoroughly. But not everything is going perfect at the moment. A ton of players are experiencing a black character screen bug and for some their characters have completely gone missing. Is there a fix?

Is there a fix to the Black Character Screen / Missing Characters issue in Wow Shadowlands?

Black character screen in Shadowlands

A ton of posts have started popping up on the Blizzard forums and they all are pointing towards a bug that is causing the character selection screen of players to go completely black or dark.

Is is hard to say whether the game is staying responsive or freezing at that point because nothing is visible. And it is not that like only 10-20 people are facing this issue. Hundreds of players are reporting about this.

The missing characters bug on the other hand, is a different issue altogether. Here is a forum user describing the situation:

Realm List shows 0 Characters, once I select a realm, it shows my characters – however, when trying to log in, it send me back to character selection and says “Character Not Found”. Anyone else have the same issue?

And there are other posts like:

Servers found my characters, but once i choose a character to log in to, it cuts out and shows error message “character not found”.

Is there a fix?

Unfortunately, there is no fix to this bug at the moment. But the good news is that the developers are well aware of this issue and they are working to release a patch that would hopefully fix the bug. Here is a word from a Technical Support staff of WoW:

Hey there Friends, We are looking into these login issues and black character screens. We can only ask you bear with us as these issues get resolved. If you get to the character select screen, many times this is resolve by just waiting. And if still getting stuck on logging in, please wait a moment then try again. If getting Character not found when logging in, then please give it another try. We are working on this and hope you all can be in and playing soon. /Nathardrick

So you can be sure that you will get a fix to this issue very soon. You have to realize that Shadowlands is an enormous launch. If you go to Twitch right now, you will see that more than 300k people are watching streamers play Shadowlands. Now imagine how many actual players are playing the game at the moments. Give the developers some time and I am sure that they will resolve all the issues really soon.


If you think this guide had helped you then let us know in the comment section below. Also, if you are facing other problems with the game then try checking out our other guides on World of Warcraft Shadowlands. Who knows, you might end up finding a fix.


That’s all folks!

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